SixApart Japan has apparently lost all of my licenses in their move to their new online license management site. The old TypePad/TypeKey system was a bit dated, but at least my information was always there. I've had to rummage through e-mail archives to find evidence of my purchases. It took days of back and forth with SA who finally gave me one of my Commercial licenses, while still claiming they could find none of my information.
Like many of you, I took advantage of one of the free commercial ProNet licenses that SixApart gave to the community (5 users/unlimited blogs). SixApart Japan has apparently never heard of this arrangement and is telling me to "ask ProNet" for my license. How are we supposed to keep these licenses under this new system if the new SA doesn't recognize them? I have a bunch of sites running on my ProNet licensed copy of MovableType, but I can't get the latest upgrade because my license has disappeared.
Note: This entry was originally called "ProNet licenses being abandoned by SixApart?
Reported on Movable Type 4.3