Good afternoon,
My company has a large number of blogs running on an instance of Movable Type v4.25. Users are reporting (and we can confirm) and comments are not being accepted. The following error is displayed after attempting to post a new comment:
"Comment Submission Error
Your comment submission failed for the following reasons:
Text entered was wrong. Try again. "
Does anyone have an idea why and how we might go about fixing it? I can provide more information as needed. Thanks.
Reported on Movable Type 4.25
I would suspect that you are using a CAPTCHA protection against spam comments and you either didn't provide the good CAPTCHA, or forgot to place the facility on the form.
May I see a blog where that occurs?
Kind Regards,
Mihai Bocsaru
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Web Development
Movable Type Consulting
Six Apart Partner
http://www.pro-it-service.com/
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Movable Type Demo
http://www.movabletypedemo.org/
Certainly: http://www.insidesocal.com/scauzillo/2011/08/88-cent_whopper_day_88.html#comments
In the admin interface, preferences > comment it is configured for CAPTCHA Provider as Movable Type Default.
I would recommend you to deactivate CAPCTHA for now!
Why?
Because the work to make it work is a bit complex to be explained here.
It involves two things:
1) you using the default version of the JavaScript index template provided with your version of movable type (v4.25);
2) you upgrading the commenting form to include also the CAPTCHA form elements, which is:
<div id="comments-open-captcha"></div>
What I would advise at this stage is to upgrade movable type to v4.37 and then to implement the above, or to simply deactivate CAPTCHA for now from under the Settings panel.
I'm available for consultancy if you need me to do the technical work for you.
Kind Regards,
Mihai Bocsaru
----------------------------------
Web Development
Movable Type Consulting
Six Apart Partner
http://www.pro-it-service.com/
----------------------------------
Movable Type Demo
http://www.movabletypedemo.org/
I registered blog and forums, sometimes prompted me mail as spam mail is detected, how is this going?
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Miracles sometimes occur, but one has to work terribly for them.
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Actually, this was very helpful, thank you Mihai.
You're welcome Matt!